This was the sixth in a series of Crossrail Learning Legacy webinars focused on Project and Programme Management hosted by our partners at the APM.
A key challenge for Crossrail and its stakeholders was to create a mechanism for assuring that Tier 1 contractors were collectively performing at a level that would enable the programme’s objectives to be met – safely delivering a world-class railway on time, within funding, setting new standards for major project delivery and leaving a legacy of improved supply-chain performance within the UK infrastructure sector. There was a desire to operate a lean client team and also a recognition that Crossrail had to enable the supply-chain to perform if they were to be successful in achieving the programme’s desired outcomes.
Turner & Townsend led the collaborative development and implementation of the Crossrail Performance Assurance Framework, which was based on 6 core areas aligned to corporate objectives: Commercial; Health & Safety; Quality (including technical compliance); Environment; Community Relations; and Social Sustainability. The approach enabled the targeted sharing of knowledge and innovation to support supply-chain capability improvement and drove a 54% increase in performance levels over a 3 year period, and resulted in 14 out of 17 assessed contracts operating over-and-above the requirements of the contract as of August 2015. 8 critical success factors were identified and will be discussed in this webinar.
This topic area is relevant to any project developing supply-chain performance measurement/management models, as well as innovation or knowledge sharing initiatives.
Richard has over 10 working on the UK’s major infrastructure projects and programmes, including leading an integrated cost and controls managed service on the £2.5bn T2 redevelopment scheme at Heathrow, and played a key role in establishing cost and controls processes on their £3bn Q6 programme. Richard has worked on Crossrail since 2014, and has held several positions over this time, including Head of Commercial Assurance and Head of Performance Assurance. Richard took on the role of Head of Cost and Controls in March 2017.