Pre-application Consultation

Crossrail carried out extensive stakeholder and public consultation in advance of the Parliamentary process. In 2003 and 2004 over 50 days of exhibitions were held to explain the proposals at over 30 different locations. Over 200,000 invitations were distributed to the properties of residents and businesses along the proposed route.

In addition Crossrail staff attended many meetings with councillors, local residents associations and businesses.

All consultation activities were planned and organised to comply with:

  • the Code of Practice on the Dissemination of Information During Major Infrastructure Developments;
  • the Code of Practice on Access to Government Information;
  • the Cabinet Office Code of Practice on Government Consultations and
  • the Transport and Works Act (Applications and Objections Procedure Rules) 1999 and the associated Guide to Procedures for Applications.

During the pre-Bill consultation, an independent Referee was appointed to whom consultees could make representations if they felt that the Company had not acted according to the Code of Practice on the Dissemination of Information During Major Infrastructure Developments.

The material produced to explain the proposals and the reports of the responses to the consultation will be included here as examples of good practice.  The Aggregated Consultation Report of September 2005 is a useful overall summary.

While government guidance on consultation has developed, including the publication of the recently revised Consultation Principles, other major infrastructure projects may find the Crossrail experience useful.

Pre-authorisation consultation Documents

Summary Publication date Document Type

Aggregated Consultation Report

Topic area: Pre-application Consultation

The results of Crossrail’s pre-application consultation were reported after each consultation round.  This final, aggregated report was published after the Bill was deposited and describes the consultation process as well as the results.  It will be of interest to sponsors and promoters of major projects using ...

30/09/2005 Good Practice Document

Information Round Document

Topic area: Pre-application Consultation

Cross London Rail Links held an information round ahead of the submission of the hybrid Bill in 2005. This document was produced to provide an overview of the final proposals going into the hybrid Bill being presented to Parliament and to explain the proposals for which powers were to be sought so that stakeholders c...

07/02/2005 Good Practice Document

Round 2 Public Consultation Results

Topic area: Pre-application Consultation

This document describes the public consultation activities carried out from 5 August, to 27 October, 2004. It explains who was consulted, summarises the comments received and reports on the project’s response to these comments. It was used to communicate the results of the Round 2 consultation and Crossrail’s r...

07/02/2005 Good Practice Document

Pre-Bill Information Round Panels

Topic area: Pre-application Consultation

Panels were produced for display and distribution for Information Rounds ahead of the submission of the initial hybrid Bill and then for each of the Additional Provisions. These panels were created to give detail of the proposals that were to be submitted to Parliament in the Crossrail Bill in 2005 so that stakeholders...

07/02/2005 Good Practice Document
Document type: Good Practice Document

Crossrail Information Papers

Topic area: Pre-application Consultation

During pre-application consultation Crossrail produced a suite of Policy Papers and Position Statements setting out the project position on key matters which would be of concern to consultees. In due course these were revised and updated in consultation with the Department for Transport and published as Information Pap...

01/02/2005 Good Practice Document

Comments Card Consultation Round 2

Topic area: Pre-application Consultation

During the first round of public consultation comment was recorded by the project representatives at information centres received in letters and emails and recorded by the helpdesk officers from telephone calls.  Data entry required significant resource and trackability of comment to areas and individuals was not as e...

02/08/2004 Good Practice Document

Round 2 Consultation Document (‘Developing Crossrail’)

Topic area: Pre-application Consultation

Cross London Rail Links held a second round of public consultation on its proposals between 5 August and 27 October, 2004. This document was produced to provide an overview of Crossrail’s developing proposals and was available at information centres and sent to enquirers along with relevant information panels....

02/08/2004 Good Practice Document

Invitation Leaflet Consultation Round 2

Topic area: Pre-application Consultation

This leaflet was created to invite local residents and businesses and other consultees to the information centre exhibitions held during the second round of public consultation in 2004. It was delivered by post to properties within 100m of the proposed limits of land to be acquired or used and distributed by hand at pr...

02/08/2004 Good Practice Document

Round 1 Public Consultation Results

Topic area: Pre-application Consultation

This document describes the public consultation activities carried out from September 2003 to January 2004. It explains who was consulted, summarises the comments received and reports on the Project’s response to these comments. It was used to communicate the results of the consultation and Crossrail’s response...

02/08/2004 Good Practice Document

Round 2 Consultation Information Panels

Topic area: Pre-application Consultation

Cross London Rail Links held a second round of public consultation between August and October 2004. These panels were created to give detail of the proposals as they stood at the time of the 2004 consultation so that people could understand them and make informed comments. There were a number of generic panels outlin...

02/08/2004 Good Practice Document

Vision Leaflet

Topic area: Pre-application Consultation

Crossrail held a public consultation round in autumn 2003.  Ahead of this a public awareness campaign was held from 8 to 29 September 2003 to ensure that residents, businesses and passengers who would be affected by the project had been informed of the coming opportunity to give their views. This leaflet was distribut...

01/09/2003 Good Practice Document

Crossrail Quick Guide

Topic area: Pre-application Consultation

This leaflet was produced as a basic introduction to the Crossrail proposals. It was first published at the time of the 2003 consultation and updated versions have been produced throughout the life of Crossrail. It provided a concise summary of the initial project proposal and processes to deliver Crossrail and the rou...

01/09/2003 Good Practice Document

Invitation Leaflet Consultation Round 1

Topic area: Pre-application Consultation

This leaflet was created to invite local residents and businesses and other consultees to the information centre exhibitions held during the 2003 public consultation. It was delivered by post to properties within the proposed limits of land to be acquired or used and distributed by hand at proposed Crossrail stations a...

01/09/2003 Good Practice Document

Round 1 Consultation Information Panels

Topic area: Pre-application Consultation

Cross London Rail Links held a public consultation in autumn 2003. These panels were created to give detail of the proposals as they stood at the time of the 2003 consultation so that consultees could understand them and make informed comments. They were targeted at all the affected stakeholders from boroughs to indivi...

01/09/2003 Good Practice Document

Information Plans

Topic area: Pre-application Consultation

A suite of plans was created, and kept updated throughout the life of Crossrail, to assist people to understand the proposals in their geographical context. These plans were available at information centres during the consultation rounds, sent to enquirers to the Helpdesk and the up to date versions are now available t...

01/09/2003 Good Practice Document

Consultation Information Pack

Topic area: Pre-application Consultation

It was recognised that during consultation consultees would have some common issues that they would raise such as ground settlement, construction noise or land acquisition. A number of Information leaflets were created covering different aspects of the project which were expected to be of concern. These could be given...

01/09/2003 Good Practice Document

2002 Stakeholder Consultation Document and Corridor 6 update

Topic area: Pre-application Consultation

To seek views on possible routes for the scheme Cross London Rail Links undertook a Stakeholder Consultation in 2002, including an update in December 2002/January 2003 to add a route option to Richmond.  These documents were produced to explain the options and seek comment from stakeholders.

06/05/2002 Good Practice Document

Crossrail project to deliver London’s Elizabeth line: from options to parliamentary bill

Topic area: Project and Programme Management

The Crossrail programme to deliver the Elizabeth line east–west railway across London, UK, was authorised by the Crossrail Act 2008. It was the culmination of 6 years of planning and development work by an organisation called Cross London Rail Links (CLRL), which was created for the purpose as a joint venture betwe...

22/08/2017 Journal Publication

Project Lifecycle Stakeholder Engagement

Topic area: External Affairs

The promotion and delivery of the Crossrail programme has involved extensive communication with directly impacted stakeholders and all those interested in the scheme.  Starting with initial engagement during route option selection, through pre-authorisation consultation and the Hybrid Bill process, to the extensive pr...

16/08/2017 Video