Information Technology


Working as part of the integrated Crossrail team the IT Directorate are responsible for the delivery and support for the desktop, mobile technology, IT applications, systems and infrastructure required to deliver the programme. Supporting over 2,000 users, 250 servers, 154 applications and responsible for Information Management within Crossrail.
It includes:

  • Providing desktop PCs, printing and mobile devices for the Integrated Crossrail Team
  • Providing helpdesk and desk-side support for end users
  • Monitoring and managing Crossrail’s network, servers and systems
  • Specification and selection of business systems
  • Application development and support
  • Business analysis and process improvement

The IT Learning Legacy papers cover a range of topics such as data architecture, Project Management Office (PMO) setup and mobile device management. All the papers provide an outline of how Crossrail has addressed specific challenges, the types of solutions adopted to address these challenges and the lessons learnt from the solutions adopted. These papers could assist other major projects as a starting point as they embark on their own IT journey by highlighting the critical thinking behind the decisions made.

Information Technology Documents:

Summary Publication date Document Type

Use of IT Mobile Devices on Construction Sites

Topic area: Information Technology

This micro report provides short outline around use of mobile IT devices on Crossrail construction sites and its evolution over time with references to Health & Safety, hardware, software and lessons learned. It provides useful learning to all those involved in IT in the construction industry.

19/09/2017 Micro-report

Mobile Device Management

Topic area: Information Technology

Mobile device management in a corporate environment is essential and Crossrail implemented a solution which ensured it could manage its mobile estate effectively. Any project needs to get requirements early and automate as soon as possible. This ensures the device estate is controlled and is supportable and provides a ...

14/03/2017 Micro-report

Approach to Master Data Management at Crossrail

Topic area: Information Technology

When a new data warehouse was implemented to improve programme reporting, the inconsistent master data in the source systems became apparent. The master data in the source systems were aligned, a new master data system was made the ‘single source of the truth’ and all data was placed under change control. The r...

14/03/2017 Micro-report

Data Architecture Strategy

Topic area: Information Technology

Data architecture can be defined as the set of rules, policies, standards and models that govern and define the type of data collected and how it is used, stored, managed and integrated within an organization and its database systems. This paper addresses the challenges of applying a data architecture strategy to a maj...

14/03/2017 Micro-report

Crossrail IT PMO Set-up

Topic area: Information Technology

This micro report provides an outline of some of the key functions carried out by the IT Project Management Office (PMO) team at Crossrail covering lessons learned around Governance, Procurement, Reporting and Managing Change. It would be of use to senior management involved in IT projects, IT Portfolio, Programme and ...

14/03/2017 Micro-report

Vehicle Movement Planning System

Topic area: Information Technology

This document summarises the approach taken by Crossrail’s IT department to deliver a system that would meet the requirements of Crossrail’s Traffic Co-ordination Centre and how the challenges inherent in a complex, bespoke system were met.

14/03/2017 Micro-report