Accessibility Statement

This accessibility statement applies to

This website is run by Crossrail Ltd (CRL). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible the website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Most newer PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions

There are many multimedia elements across the site, some of which have alternative accessible versions.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, then please contact the Helpdesk:

  • Telephone: 0345 602 3813 (24 hours, 7 days a week)
  • Email: [email protected]
  • Write to: FREEPOST CROSSRAIL (no postage required)

We’ll consider your request and get back to you within 20 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Crossrail’s Digital Communications Manager via [email protected] or 0345 602 3813.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Please contact the Helpdesk: Telephone 0345 602 3813 (24 hours, 7 days a week).

Technical information about this website’s accessibility

Crossrail Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content 

The content listed below is non-accessible for the following reasons


Non-compliance with the accessibility regulations


Disproportionate burden

Accessibility problems


Which of the WCAG 2.1 AA success criteria the problem fails on?


PDF1: Applying text alternatives to images with the Alt entry in PDF documents 1.1.1 (Non-text Content)



PDF2: Creating bookmarks in PDF documents 2.4.5 (Multiple Ways)
PDF3: Ensuring correct tab and reading order in PDF documents 1.3.2 (Meaningful Sequence)


2.1.1 (Keyboard)


2.4.3 (Focus Order)

PDF6: Using table elements for table mark-up in PDF Documents 1.3.1 (Infor and Relationships)
PDF7: Performing OCR on a scanned PDF document to provide actual text 1.4.5 (Images of Text)


1.4.9 (Images of Text (No Exception))

PDF8: Providing definitions for abbreviations via an E entry for a structure element 3.1.4 (Abbreviations)
PDF9: Providing headings by marking content with heading tags in PDF documents 1.3.1 (Info and Relationships)


2.4.1 (Bypass Blocks)

PDF11: Providing links and link text using Link annotation and the /Link structure element in PDF documents 1.3.1 (Info and Relationships)


2.1.1 (Keyboard)


2.4.4 (Link Purpose (In Context))


2.4.9 (Link Purpose (Link Only))

PDF13: Providing replacement text using the /Alt entry for links in PDF documents 2.4.4. (Link Purpose (In Context))


2.4.9 (Link Purpose (Link Only))

PDF14: Providing running headers and footers in PDF documents 2.4.8 (Location)


3.2.3 (Consistent Navigation)

PDF16: Setting the default language using the /Lang entry in the document catalogue of a PDF document 3.1.1. (Language of Page)
PDF18: Specifying the document title using the Title entry in document information dictionary of a PDF document 2.4.2 (Page Titled)
PDF19: Specifying the language for a passage or phrase with the Lang entry in PDF documents 3.1.1 (Language of Page)


3.1.2 (Language of Parts)

PDF 20: Using Adobe Acrobat Pro’s Table Editor to repair mis-tagged tables 1.3.1 (Info and Relationships)
PDF 21: Using List tags for lists in PDF documents 1.3.1 (Info and Relationships)

Crossrail Ltd do not plan to fix these as the project office has started to demobilise.


Fixing documents 

Having carried out a detailed check of we’ve also assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to fix all documents published since 23 September 2018.

We’ve assessed the cost of fixing the issues with PDFs. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

PDF documents we publish in the future may not meet accessibility standards, however Crossrail Ltd will provide alternative formats upon request.

Content that’s not within the scope of the accessibility regulations


PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

This website will be reviewed on annual basis to assess its accessibility.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 02 October 2020.

This website was last tested in August 2020. The test was carried out by Studio 24

We used this approach to decide on a sample of pages to test – pages to be tested were determined by the number of page views (highest to lowest) with the use of Google Analytics to determine the key high-performing pages. We then used Lighthouse to test the website’s general health and Pa11y analysis to show details of the issues that are present on our site.

Tests were conducted on frequently visited pages using a combination of automated and manual testing.

The Accessibility Audit sampling details can be found here.