Operations Management

As the operator of the railway, Transport for London’s Rail for London division needed to create an infrastructure operations organisation with the necessary processes and procedures to operate the railway safely and efficiently. Content in this topic area covers the establishment of the organisation and procedures.

 

 

 

Operations Management Documents

Summary Publication date Document Type
Crossrail project to Elizabeth line operations: Operational approach and lessons learned

Crossrail project to Elizabeth line operations: Operational approach and lessons learned

Topic area: Operations Management

The delivery of Elizabeth line operations from concept to passenger service has ultimately been very successful. The line is a new type of service in the UK, analogous to the French RER or German S-Bahn systems, and brings together (i) major new infrastructure, (ii) new rules and regulations (as it is a unique railw...

05/04/2023 Journal Publication
Joint Trial Operations Lessons Learned

Joint Trial Operations Lessons Learned

Topic area: Operations Management

Trial Operations formed the final key phase of delivery towards successful completion of Stage 3 of the Crossrail project – opening of the Central Operating Section between Westbourne Park, Pudding Mill Lane and Abbey Wood as the Elizabeth line. The Project Development Agreement (PDA) between Crossrail Ltd, TfL and ...

15/08/2022 Good Practice Document
A People Centred Design: Human Factors Integration of the Crossrail Route Control Centre

A People Centred Design: Human Factors Integration of the Crossrail Route Control Centre

Topic area: Operations Management

Pivotal to the safe, reliable and efficient running of Crossrail is the Romford Route Control Centre (RCC). The RCC is a dedicated control suite responsible for command and control of the Elizabeth Line Central Operating Section (COS). The infrastructure will be operated by Rail for London Infrastructure (RfLI) and the...

02/12/2021 Technical Paper
View from train cab of Bethnal Green Road Rail Access Point

Whiteboard Train – Liverpool Street Platform Extensions

Topic area: Operations Management

The Whiteboard Train was a collaborative and industry leading exercise to allow project engineers unhindered access to assess infrastructure and the line of the route ahead of the platform extensions project taking place at Liverpool Street station. This joint initiative, between MTR Elizabeth line and BCM Construction...

20/04/2021 Micro-report
Using the RM3 process at Crossrail to develop maturity and safety in a new organisation

Using the RM3 process at Crossrail to develop maturity and safety in a new organisation

Topic area: Operations Management

The Office of Rail and Road has adapted its Risk Management Maturity Model (RM3) from the HSG65 HSE guideline and made it relevant to rail organisations. The model defines excellence on a 5-point scale, across a number of different disciplines. This micro-report describes how Crossrail applied this approach in an innov...

14/08/2018 Micro-report
Stations Bringing into Use and Handover

Stations Bringing into Use and Handover

Topic area: Handover & Transition

This paper highlights key lessons and recommendations that have emerged through the successful integration, bringing into use and handover of the new central Elizabeth line stations by Crossrail to the Infrastructure Maintainers as end-users.  The paper details the organisational arrangements and tools and techniques ...

18/05/2023 Technical Paper