Operations Management

As the operator of the railway, Transport for London’s Rail for London division needed to create an infrastructure operations organisation with the necessary processes and procedures to operate the railway safely and efficiently. Content in this topic area covers the establishment of the organisation and procedures.

 

 

 

Operations Management Documents

Summary Publication date Document Type
A People Centred Design: Human Factors Integration of the Crossrail Route Control Centre

A People Centred Design: Human Factors Integration of the Crossrail Route Control Centre

Topic area: Operations Management

Pivotal to the safe, reliable and efficient running of Crossrail is the Romford Route Control Centre (RCC). The RCC is a dedicated control suite responsible for command and control of the Elizabeth Line Central Operating Section (COS). The infrastructure will be operated by Rail for London Infrastructure (RfLI) and the...

02/12/2021 Technical Paper
View from train cab of Bethnal Green Road Rail Access Point

Whiteboard Train – Liverpool Street Platform Extensions

Topic area: Operations Management

The Whiteboard Train was a collaborative and industry leading exercise to allow project engineers unhindered access to assess infrastructure and the line of the route ahead of the platform extensions project taking place at Liverpool Street station. This joint initiative, between MTR Elizabeth line and BCM Construction...

20/04/2021 Micro-report
Using the RM3 process at Crossrail to develop maturity and safety in a new organisation

Using the RM3 process at Crossrail to develop maturity and safety in a new organisation

Topic area: Operations Management

The Office of Rail and Road has adapted its Risk Management Maturity Model (RM3) from the HSG65 HSE guideline and made it relevant to rail organisations. The model defines excellence on a 5-point scale, across a number of different disciplines. This micro-report describes how Crossrail applied this approach in an innov...

14/08/2018 Micro-report