As a high profile, highly complex programme with a large number of internal and external stakeholders, Crossrail has diverse user groups for its management information. The reporting hierarchy in the diagram above identifies the range of reports produced by Crossrail to meet varying stakeholder requirements.

The Reporting Procedures Handbook sets out the reporting framework including how Crossrail produces, issues and amends progress reports, reporting timelines and assurance checking.

Reporting processes are supported by effective information systems to hold, aggregate and summarise data, as explicit knowledge. Tacit knowledge is integrated with data in project dashboards which are presented to the programme executive at periodic Project reviews, where those responsible are subject to scrutiny, and are expected to advocate their position. The Periodic Programme Board Report spans the Operational/Strategic space as it adds programme level analysis, and sets the context in which the individual project messages come together to supports external messaging.

Reports are categorised using a programme reporting matrix, to ensure consistency with the needs of the users at their particular level within the organisation, prevent overlap and ensure consistency of language and approach.


Key reports developed by Crossrail  include:

  • Contractor Dashboard
  • Board Report
  • Sector Report
  • Semi-Annual Construction Report
  • H&S Annual Report
  • Sustainability Annual Report

A Board Reporting case study details the design and implementation of the Board Report, including requirements definition, graphical design, data sources, interfaces, improvements over time & lessons learned.

Summary Publication date Document Type

Programme Efficiency and Cost Reduction During the Delivery Phase

Topic area: Reporting

Crossrail is committed to safely deliver a world class railway, on time, and at the lowest possible cost. It is required of all involved in the delivery and management of the programme to drive efficiency and maximise value for money. In 2015, the Crossrail leadership team agreed cost reduction targets with key project...

14/03/2017 Micro-report

Board Reporting

Topic area: Reporting

Effective reporting is a result of many separate elements of the Crossrail machine working in harmony to transfer understanding rather than transmit information. To do this in a timely and effective way requires supporting systems and structures and for the value of the outputs to be recognised across the Programme. Th...

24/10/2016 Case Study

Reporting Procedures Handbook

Topic area: Reporting

The purpose of this handbook is to outline the reporting procedures at Crossrail for producing, issuing and amending progress reports on the programme. It provides information targeted at 3 key groups: Sponsor, Board, Executive or Crossrail Function members – providing a high level overview of how reporting is carri...

27/09/2016 Good Practice Document

Health and Safety Performance Index (HSPI )

Topic area: Health and Safety improvements

The Health and Safety Performance Index (HSPI) is Crossrail’s leading indicator measurement programme, focussed on Crossrail’s 6 Target Zero Pillars, which are considered the foundation for good health and safety management.  These are; Leadership & Behaviour; Design for H&S; Communications; Workplace Heal...

27/09/2016 Case Study

Key Commodity Monitoring

Topic area: Planning

Crossrail defines a commodity as a measurable piece of work (eg, linear metres of tunnelling, track laying, platform concrete poured etc).  It was recognised that the early identification and monitoring of key commodities was critical to programme success and effective decision making. Undertaking Commodity reporting...

26/02/2016 Micro-report

Example Innovation Period Report

Topic area: Innovation Programme

Example of a report from the Innovation Programme which fed into the Crossrail period report, describing activities and challenges.

26/02/2016 Good Practice Document

Quality Dashboard

Topic area: Quality

‘Right First Time‘ is a key factor in the success of any project.  As part of its quality management process, Crossrail developed a quality dashboard with meaningful metrics that enabled trend analysis and informed decision making to rectify problems and prevent recurrence.  This learning legacy page describes th...

26/02/2016 Micro-report