Caroline Walker is the Right First Time and Reporting Manager at Crossrail. She is responsible for the development and timely production of quality reporting at programme level and generates metrics and reports which measure project performance. These include KPIs for Quality, Rework and Right First Time. Caroline is also involved in the Contractor Performance Assurance Assessments and initiatives such as World Quality Week, Spot-On and People Based Quality. Caroline started her career in the Telecoms industry and moved over to Infrastructure which has given her 12 years of project and functional experience. Caroline has been with Crossrail since June of 2015.